21% OFF ON PURCHASE OF ₹500+ TILL 26TH OCT USE CODE: DIWALI2021

ANSWERS TO YOUR QUESTIONS

Order Issues

Can I change the shipping address of my order?
We will be happy to change the shipping address for you order! Please email us at scrubs.n.bubbles.official@gmail.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I modify my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I cancel my order after I’ve placed it?
Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

Payment, Coupons, Gift Vouchers

Do discount codes expire?
All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
Can I combine coupon codes on my order?
Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies!
How can I pay for my order?
We accept all major credit cards and wallets. We also provide the option of net banking.
Do I have to create a Scrubs And Bubbles account to shop?
An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!

Delivery

When will my order ship?
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
When will my order get delivered?
Once your order is shipped, it should be delivered within 4-6 BUSINESS days.
Who are your shipping partners?
We ship your orders through either of these partners: Fedex,Dehlivery,Wefast,Dtdc.
Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to Dehlivery/Fedex, it may encounter delays during its journey to you. Please note, Scrubs and Bubbles is not responsible for any shipping deliveries that may be affected by natural occurrences or delays from the shipping partner. Our team can only view the same information that you can via your order’s tracking number. Please allow our full shipping times to pass before reaching out to our Customer Care team! Shipping may take up to 4-6 business days. If your order is traveling beyond this time frames, please email our Customer Care team at scrubs.n.bubbbles.official@gmail.com with your order number and tracking information so that we may assist you further! For returned orders, please note that we will issue a full refund for your order once it is received at our end and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
How do I track the delivery of my order?
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Returns and Refunds

Return Policy
We do not offer returns or refunds unless and until the product is damaged. Requirements to apply for a refund.
1.You must have a unboxing video as proof.
2.Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3.Proof of purchase such as a receipt.
Not eligible
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery.
3. If the item purchased was on sale.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and the credit will be refunded.
Shipping
To return your product, you should courier your product to: 1201,12th Floor Taslima Heights Clare Road. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Note: Please use a trackable shipping service. We cannot guarantee that we will receive your returned item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will send a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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